Our Exchange and Return Policy

Exchanges or Returns must be made within 14 days of receiving your items. A restocking fee may be charged for items returned past the 14 day return policy.

Our collars and leashes are made by hand and they are inspected before shipping, however, mistakes can happen.

If you find a product does not meet your approval, or is defective in some way, we want to take care of it right away.

You may exchange or return any product purchased on KangaRua.com for exchange or return for a full refund of the purchase price within that time.

If you need to exchange or return a product, simple use our Exchanges and Returns Request form.

If you had a question about our Exchange and Return policy, please use our Contact Us form.